Terms and conditions

  1. The unit for calculating the cost of a translation is word. Additional services such as copy editing, proofreading and privat lessons are calculated as a percentage on the total cost of the translation or applying an hourly rate.
  2. A translation or interpreting job MUST be confirmed by a purchase order, contract or any similar document containing all information on rates, delivery, terms of payment, additional services. In case of a translation for editorial purposes, all relevant laws on copyright are applicable.
  3. The translator shall have the right to see the document before accepting a translation job. The original document will be delivered to the translator in a legible form and will include all pictures, tables and graphics that may be part of the document itself. Reference documents shall also be provided if available.
  4. The translated document is delivered in .doc and .pdf format. Different formats must be specified in the purchase order.
  5. Payment must be settled upon delivery of the translation and within 30 days from receipt of the invoice or debit note. For large projects we may require advanced or instalment payment.
  6. In case a translation/interpreting job is cancelled, the customer shall pay a cancellation fee equal to 10% of the total amount of the contract. The translation that has already been performed is forwarded to the client and must be paid for.